12 Months Support and Warranty
12 Months Support and Warranty
Thanks for shopping at Newtech. We strive for an enjoyable shopping experience and want you to be happy with your purchase.
Please note that nothing in this policy is intended to limit your statutory rights in any way.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
You can return a product for up to 30 days from the date you purchased it. To be eligible for a return, any product you return must be in the same condition you received it and in the original packaging. The product needs to have the receipt or proof of purchase as well as the tracking number.
Once we receive the product we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 15 days depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
● package your products safely and securely for protection during transit;
● clearly mark your return reference number on the outside of the parcel; and
● include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge.
If the product is missing any accessories or parts, you will need to follow the process set out in the section below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is
available); or credit your account with the purchase price of the product within 15 days of the return (or refund you if that is your preference).
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery/collection.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. If your item is damaged or defective, you can return the product back to us at no charge.
In most cases you'll be able to choose to get a refund or have a replacement sent to you. If the Replacement option isn't available, choose the Refund option and repurchase the item.
If your item breaks outside of the return period, a part is missing, or if you have difficulty or questions about using the product, we recommend contacting the manufacturer.
The following will NOT be regarded as defects and will not entitle you to a return:
● faults resulting from normal wear and tear;
● damage arising from negligence, user abuse or incorrect usage of the product;
● damage arising from electrical surges or sea air corrosion;
● damage arising from a failure to adequately care for the product;
● damage arising from unauthorized alterations to the product;
● where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product. We will arrange to collect the product from you at no charge.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.
Extended Supplier Warranty (stipulated on product page)
A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you.
Newtech is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer.
However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card.
Newtech is entitled to inspect the product to validate your return.
If you have any questions on how to return your item to us, contact us.
International Call : (587) 582-0346
Address : Newtech Store LLC
16192 Coastal Highway,
Lewes, Delaware 19958 USA